September 23, 2026
tutu support is partly handled by an AI agent: 10–12 thousand calls per month
By September 23, 2026, targetai's voice AI agent completes 10-12 thousand calls per month for tutu. That is 20-25% of 50 thousand incoming requests. tutu estimates the freed-up workload at five full-time positions.
From January to June 2026, tutu integrated the agent with its telephony system, calibrated speech recognition, and distributed the workload. The agent now operates in production mode, using the knowledge base to answer informational questions, schedules, and flight statuses, while routing non-standard calls to specialists together with the conversation history.
A five-step setup. targetai suggests writing instructions, uploading data and connecting a CRM, adding API functions, running simulations, and reviewing analytics. The vendor offers a demo request as the starting point.
The targetai Business launch starts at 97 500 ₽ per month. The service's FAQ lists a SaaS plan starting at 127 500 ₽ for 15 000 minutes or conversations.
Next, targetai plans to connect accounting and booking systems so the agent can modify and reissue orders directly during a call.
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