In the catalog since Aug 19, 2026
Decagon
1index_DecagonCompany
AI support service from Decagon: the agent handles customer messages and calls and takes each case through to a refund, cancellation, or exchange. Agent instructions are written in words, without code.
Facts
- The $250 million Series D in January 2026, led by Coatue Management and Index Ventures, valued the company at $4.5 billion; about $481 million has been raised across 6 rounds (Bloomberg, Forbes, January-February 2026).
- The product covers three channels - chat, email, and voice; agent rules are defined in text as Agent Operating Procedures, alongside A/B tests, quality-control simulations, and analytics (decagon.ai, Aug 19, 2026).
- Named customers include Chime, Duolingo, American Airlines, Square, Snap, Ticketmaster, Riot Games, Rippling, and Oura (decagon.ai, Aug 19, 2026).
- Vendor showcase as of Aug 19, 2026: Chime resolves 70% of inquiries without a human, Duolingo 80%, while Rippling reports a 32% increase in its share (decagon.ai).
The full card is in the works: the "worth it or not" verdict, pricing and a comparison with neighbors will appear as it moves through the card factory.