September 19, 2026
Meta agent calls support and negotiates on its own: Peter Yang saves $800 a year
Muse navigates phone menus, waits on hold, and speaks to a live agent for its owner: that is how Peter Yang cut his telecom bills.
Peter Yang
@petergyang
5 things worth trying with @Muse this weekend, beyond the usual email, calendar, and subscriptions: 1. Tailor the feed to yourself The Muse feed is refreshing: there is no AI slop or advertising. You can build it around exactly the topics that interest you, plus reminders tied to your life. I love scrolling through it every morning. 2. Fill out forms and compare prices online Ask Muse to renew your driver’s license, compare auto insurance options, or book a table and tickets that are otherwise hard to get. It can do a lot, especially together with item 5. 3. Monitor private messages Muse has its own integrations with Instagram, Threads, and Messenger. If you install the desktop app, it can see your iMessage too. Have it monitor messages and catch what needs a reply, instead of checking four separate inboxes yourself. 4. Buy and sell on Facebook Marketplace Other agents can do this too, but it is easy with Muse because the integration is native. Take a photo of an item, upload it to Muse, and ask it to list it. It can also regularly search for the best deals on what you need and message sellers itself. 5. Find a live person in support and talk to them I think this is the killer feature. Muse navigates phone menus, waits on hold, and talks to a live support rep while presenting itself as your agent. It says it can bring you into a call midway, but I have not gotten that to work yet. By the way, if you do not have access, ask Muse to message Meta and request it. I got it a day later. Last but definitely not least, Muse’s Ideas tab (below) is very well made. The main problem with chats is that most people do not know what to ask about. Ideas solves that: it suggests useful things Muse can do for you. My only complaint: Muse’s compaction works worse than ChatGPT’s. If I discuss several topics in the main thread, it sometimes gets confused. Otherwise, it is a joy to use. You can tell the team spent months polishing it. 📌 Full Muse review in my video: https://youtu.be/eU1ICyI9bCs
Meta's @Muse is the best personal agent I've tried to date. It actually save me $800+ a year on my cable and phone bills, which is just insane value for a free AI agent. Here's my new video where I walk through 10 of my favorite Muse use cases, including a personalized morning news feed, a habit tracker, and how I got Muse to call customer support and negotiate my bills for me. Honestly, I can see Muse becoming Meta's next billion-user app. 📌 Watch now: https://youtu.be/eU1ICyI9bCs
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Phone menus, hold music, an argument with an agent about a rate. Muse takes that conversation over.
Peter Yang, who tests AI agents one by one, calls phone calls Muse’s signature capability: the agent navigates phone menus, waits on hold, and speaks to a live support rep in its owner’s name. It added up to more than $800 a year in savings on cable and mobile bills. The agent promises to bring its owner into the conversation midway, but Yang has not been able to make that work yet.
The personal agent has reached something you would never hand off to a script: a live person on the other end of the phone.
Four more use cases. The Muse feed is built around chosen topics and has no ads. The agent fills out forms and compares offers: driver’s license renewals, auto insurance, table bookings. It also monitors private messages in Instagram, Threads, and Messenger, and on desktop it can see iMessage too. On Facebook Marketplace, all you need to do is upload a photo of an item: Muse writes the listing itself and messages sellers itself when looking for a good deal.
What it takes to get started. Muse has worked since 8 September 2026 only in the US and only for adults, and runs on the Muse Spark 1.3 model. There are iOS and Android apps, plus the web at muse.ai; sign in with a phone number through a Meta account, while Facebook and Instagram are optional. Services connect in Settings → Connectors: Gmail, Google Calendar, OpenTable, Spotify, and several others. Where there is no native connector, the agent operates the website in a browser using the provided logins. The Mac version launched on 17 September and gives the agent access to Messages, Mail, and Notes.
You do not have to pay: the free tier gives 100 million tokens a week, while $20 and $100 a month buy more agent work rather than new capabilities. By 10 September, Muse had risen to second place in the US App Store with 83 thousand iOS downloads.
Yang names just one weak spot: ChatGPT handles a long conversation better, while Muse gets confused when several topics are mixed into one thread.
Meta says the next step will be payments for purchases through Shop Pay and 1Password.
* Meta Platforms Inc. is recognized in Russia as an extremist organization, and its activities are prohibited; Facebook and Instagram are blocked. Meta AI and other company products are products of this organization.
